Right now, nearly all IT departments, and especially the help desk, are overworked and understaffed. Here are some ways to reduce some calls and free up your held desk time for tackling other issues
For Labor Day, here’s a great look at the state of IT salaries and skills in 2012
Is your salary average for your geographic area and area of expertise?
Simply throwing together policies and throwing them at your employees isn’t enough to reach your goals of added security on your network and company equipment. Take some steps to help your employees help you:
It’s not enough to have rock solid technical skills if you want to succeed as an IT Pro. Develop some of these ‘soft’ skills that are highly valued, and make yourself more valued in your organization: Deal making and meeting skills IT is a matchup of technology and people to produce products that run the […]
When work slows down, it’s smart to catch up on back-burner tasks. You can keep busy and get some necessary (but neglected) chores out of the way.
Here are 10 chores that will keep your department humming.